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Operations Support
What We Do
Meet the Team
Slackbot Response
Incident Reviews
Security Incidents
Security - Escalation Process
StatusPage
Major Incident – Text Alerts (AKA ITSM Alerts)
Callouts to Engineers
Ops Knowledge Transfer Sessions
Service Tiers, Priorities and Alert Severities Explained
Weekly Incident Report
Contact Us
☎ Phone Numbers
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Operations Support +44 207 873 4500 (ext. 4500)
✉ Email
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Operations.Support@ft.com
Slack Channels
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#ops-team-chat
#ft-tech-incidents
(Urgent Escalations)
Team Address: @ops-support
Website
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https://ops-support.ft.com
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☎ Conference Calls
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Numbers +442034333600 or toll-free (non-mobile) 08082380259
Conference Code: 2425404268
Leader pin: 699323